Small businesses in North Carolina are struggling with account receivables slipping further past due as the months pass. Just as many small business owners in the United States, North Carolina owners are reluctant grant products or professional services on credit. Things have tightened as the unemployment rate is more than 9% and future economic predictions don’t seem so bright.
The time has come to look at the customers you have and discover how to get the most value from them as you possibly can. How will you make this happen? How’s it possible to find value in the customer who is delinquent? This is the common question by several North Carolina small businesses that are watching customers fall past due every day. First, don’t get frustrated. You’re not alone in this problem and do not take it personal. The truth is, your opponent across town in Winston Salem, Greensboro, or Charlotte is dealing with exactly the same troubles that you are.
Have a proactive stance on your delinquent accounts. Don’t sit back and wait months before you decide to do something. Get the telephone and attempt to call the overdue customer and secure a payment. If you can’t reach them by phone, try sending a debt collection letter. If you have reached them, but can’t secure a payment simply because they simply don’t want to pay or react to your request for payment then you should consider hiring a North Carolina agency.
Working with a collection agency is one thing that a lot of North Carolina business owners do not want to do. In all honesty, most business owners don’t think about a plan if a customer falls past due and they don’t feel comfortable with requesting payment when they do. Remember, your competitor in the next town over is probably having these same doubts and fears about contacting the past due customer. You can decide to write it off as a loss like your competition will, or perhaps you can make a plan that will enable you not only collect the debt, and also keep the customer.
And finally, realize that collection agencies in North Carolina are local. They understand what is happening on in the local economy. They are able to relate to the customer through similar experiences. If a debtor hears a voice that sounds like a neighbor, they will be at ease rather than hearing a voice that sounds like it is from a third world country. Getting a local agency is going to produce results that are worth while. This may be the difference between closing up the doors in your own North Carolina business and striving to new levels of success.