B2b Telemarketing Services Things To Be Looked At In The Staff

When you hire B2B telemarketing services you should be concerned about the staff of the agency,to which you are outsourcing the requirement.
While it is definitely imperative to look at the organization and its experience in the area, having a basic understanding about its teams profile is not a bad idea either. That would help you gauge various facets of the team of the agency including its skill,training and experience.In general, you should always ensure that the staff of the agency is skilled, trained and experienced.

SKILLED:

Each and every employee,who is going to be a part of the B2B telemarketing services,offered by the agency,should be adept in dealing with cold calling and negative responses.It is not the easiest thing to do, though, as one is going to definitely come across unenthusiastic responses. However, the manner in which such negativity is handled differentiates a skilled employee from a not so skilled one.

Secondly, striking intelligent and fruitful conversations is another skill that the telemarketing team needs to master.The days of pure selling are a pass and the modern day warrants intelligent conversations.In other words, the recipient of the call should be made to feel that s/he would gain something out of the call instead of just being made to hear a sales pitch.

Finally,the skill also circumvents around how a telemarketing team member assesses the need of an individual.Not all the individuals are the same and that is the case with the recipients of a telemarketing call too.Hence,the telemarketer should be able to estimate the individuals requirement and mould the sales pitch accordingly.

TRAINED:

Over and above the skill required in the trade,training also plays an important part.The provider of B2B telemarketing services provider has to train its employees in language.Speaking the right language in native accent can be really helpful.Being able to understand the target audience of the client,being worked with, is also an imperative training to have.The employees should be able to know the profile of the audience of the client so that they can establish an image in their mind before the call has been made.

Finally, some of the finer aspects and nuances of calling should be attended to during the training process.

EXPERIENCED:

No matter how skilled you are how well you have been trained;certain traits only develop over a period of time.Experience is generated with time and more the experience, the better ones calling will get.

Therefore,it becomes essential that you look at a telemarketing agency more for its employees skills, training and experience than anything else.


Key Staff Can And Will Leave Your Business, Are You Prepared

Copyright 2006 Business Systems Manager

Very few businesses can claim to be prepared for the loss of key staff. Quite often it is an unexpected and unplanned for event that causes quite a bit of disruption to business as usual.

It is quite a gut wrenching experience to see someone you have worked with over a period of time leaving your business. Even if the parting of ways is on good terms with a period of handover, you just know that there is so much information walking out the door with your former employee and there is nothing you can do about it.

And this is only just the beginning

While labouring through a period of being understaffed and overworked you are then faced with the task of recruiting a new employee to fill the vacant position. This is followed by the inevitable probation and training period where, hopefully the new recruit comes up to speed and is able to pick up where the former employee left off.

The problem is: What exactly was it that the former employee really did? They always seemed to be busy and on the rare occasion that they were absent due to illness, there were those problems that arose that were only truly resolved when they returned and took control and cleaned things up.

There has to be a better way

Fortunately quite a bit can be done to minimize the impact of situations like this in our businesses. And like most truly worthwhile solutions the steps required to complete this part of your businesses development do take some effort on your part.

There is an established path that you can follow to get your business in order and the benefits to you and your people are much farther reaching than just minimizing the impact of key staff leaving you.

The following is by no means a definitive list of what is required. But it does give you some idea of the steps required.

– Create a flexible forward thinking Organization Chart defining the positions you require in your business.
– Determine what the responsibilities are for the positions in your business.
– Document key information that is critical to your business and make it available to your employees.
– Work with your people to define what it is they do, how they do it and most importantly how it could be done better. Record, optimize then implement the business systems you have identified.
– Assign the business systems to the relevant positions and monitor their use.

By consistently following these steps for all positions in your business you will insulate yourself from some of the problems that occur when key employees leave your business.